Returns & Exchanges
At Heliosmeds, we prioritize your satisfaction and strive to provide a seamless return process for all our customers. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate a Request
Contact our support team via email or our online portal with your order number and the reason for your return.
Review and Approval
Our quality assurance team will review your request within 48 hours to ensure it meets our return eligibility criteria.
Package Your Item
Securely place the item in its original packaging, including all documentation and labels, to prevent damage during transit.
Ship and Refund
Send the package to our designated return center; once received and inspected, your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing